General Terms of Sale for Italian State Mint products: coins, medals and artistic products
Updated January 20, 2025
Attention, you can download these General Conditions of Sale in PDF by clicking HERE
We invite you to carefully read these General Conditions of Sale before proceeding with the request to purchase numismatic products, medals and art products through the website www.shop.ipzs.it.
By placing the order, the Customer fully accepts these General Conditions of Sale which, therefore, from that moment on are considered known and accepted by the Customer in all their provisions, without exception.
1. Object and effectiveness of the conditions
These General Conditions of Sale (hereinafter, also “GCS”) regulate distance selling, via the e-commerce platform of Istituto Poligrafico e Zecca dello Stato (hereinafter, also “Poligrafico” or “IPZS”), of numismatic products, medals and mint art products indicated in the specific catalog which can be viewed on the website www.shop.ipzs.it (hereinafter also “site”).
Unless specifically agreed upon in writing, these GCS prevail over any other non-compliant clause inserted in models or other documents possibly used by the Customer.
Please remember that it is the Customer's sole responsibility, before submitting the purchase request, to read and accept these GCS, the text of which will always remain available and accessible to the Customer on the website www.shop.ipzs.it.
These General Conditions of Sale - applicable to all contracts concluded, pursuant to the following art. 2, starting from 3 January 2024 - may be subject to modifications following subsequent legal provisions and/or regulations or even following different marketing or company policies; these changes - which will be made known to Customers through suitable advertising on the website www.shop.ipzs.it and newsletters to subscribers to the service - will be applicable only to purchase requests sent by the Customer after the date of publication of the changes on the site, indicated in the header of the GCS, without prejudice to the burden on the Customer to read and accept the contents before placing each order, in order to allow the subsequent completion of the purchase.
In the event that the Customer is not a "Consumer", in the terms specified by the art. 3, paragraph 1, letter. a), of the Legislative Decree. n. 206/2005 and subsequent amendments. (Consumer Code), the withdrawal regulations referred to in the art. 12 of these General Conditions will not apply, nor, more generally, the provisions which pursuant to the same Consumer Code apply only to "Consumers".
In this regard, please note that, according to current legislation, the following are excluded from the notion of "Consumer":
• legal entities;
• entities other than natural persons with non-profit purposes (associations, foundations, committees, schools and universities);
• natural persons who qualify as "professionals" or entrepreneurs (including sole proprietorships) who conclude a contract for professional/entrepreneurial purposes
2. Purchasing method
To purchase one or more numismatic products, medals and art products on the website www.shop.ipzs.it, the Customer - once registered and logged in to the site - will be able to select them one at a time, adding them to the cart.
The purchase procedure requires the Customer to select the desired products from the Site catalogue and insert them into the virtual cart. Having put products into the virtual cart is in no way binding to the purchase and is functional only to the determination of the goods subject to the subsequent purchase procedure.
Once you have selected all the items you intend to purchase, the cart can be closed and a summary page of the selected products, their price (inclusive of all applicable taxes), the permitted payment methods and any delivery options (with the related costs) will appear. The Customer, after having read the General Conditions on the site, must then enter the shipping and invoicing data, select the desired delivery method and, finally, proceed with the payment of the total price indicated.
By sending the request, which has the value of a contractual purchase proposal, the Customer acknowledges and declares to have read all the information provided during the purchase procedure and to fully accept these General Conditions of Sale, as better specified in subsequent art. 4.
Once the payment procedure has been completed, the Customer will be redirected to the site page, where he will find a message confirming the receipt of the purchase request.
Confirmation of the receipt of the purchase request does not constitute acceptance of the Customer's purchase proposal; with it Poligrafico only confirms that it has received the request and that it has subjected it to a data verification process and availability of the requested products.
The sales contract must be considered finalized when the Customer receives a separate email accepting the purchase request from Poligrafico.
The order status of the purchased product will be consultable by the Customer directly in his account on the site.
Without prejudice to the provisions of art. 12 regarding the Customer's change of heart after the delivery of the product, it is specified that the Customer can cancel the order just placed by clicking on the "Cancel order" link; cancellation is only permitted for products not yet delivered to the courier and therefore will only be possible for orders that are in the "Pending payment", "Processing" and "Confirmed" status.
The Customer guarantees the accuracy and truthfulness of all data and information provided to Poligrafico during the order processing phase; no responsibility can therefore be attributed to Poligrafico if the incompleteness and/or inaccuracy of the data makes it impossible to proceed with the supply of the requested products.
3. Product information
The information and characteristics of the products are available on the website www.shop.ipzs.it.
It is understood that the images shown on the site are purely indicative and therefore not representative of the characteristics of the product in terms of size and colour.
4. Acceptance of the General Conditions of Sale
Please remember that before submitting the purchase request, the Customer must declare, by clicking on the appropriate flag, that he has read all the information provided during the purchase procedure and accepts the General Conditions of Sale, which can be consulted on the site. www.shop.ipzs.it and downloadable from the site in pdf format by clicking on the appropriate link in the footer. Pursuant to and for the purposes of articles. 1341 and 1342 of the Civil Code, furthermore, the Customer must declare to expressly accept, with a second flag, the following articles: 2. Purchasing method, 3. Product information, 5.2. Payment via PayPal, 5.3. Payment via MyBank, 7. Acceptance and processing of the order, 8. Shipping and delivery of numismatic products, medals and mint art products to the Customer, 8.1. Shipments abroad, 8.2. Absence of the recipient on delivery and Management of the notice left, 9. Legal guarantee of conformity, 10. Terms and methods of exercising the guarantee, 11. Verification of the products by the Customer at the time of delivery and guarantee for product damaged during shipping, 12. Right of withdrawal, 14. Applicable law and reference regulations, 15. Code of Ethics and Prevention of Corruption. In the absence of express acceptance it will not be possible to complete the purchase request.
Once the purchase procedure has been completed, the Customer will keep a copy of these General Conditions of Sale and the order confirmation communications, in compliance with the provisions of the articles. 50 et seq. of the Legislative Decree n. 206/2005 and subsequent amendments. on distance selling and articles. 12 and following. of the Legislative Decree n. 70/2003 on electronic commerce.
5. Payment methods
Payment must be made by credit card or Paypal or MyBank directly via the website www.shop.ipzs.it, using the circuits indicated in the appropriate section in the footer of the site.
5.1. Payment with credit card
The transaction must be carried out using the credit cards indicated in the appropriate section of the site.
The information relating to the buyer's credit card is encrypted and transmitted via a secure connection directly to the website of the banking institution that manages the transaction on behalf of Poligrafico.
In the event of a refund, for any reason, the amount due to be returned to the Customer will be credited, where possible, to the same credit card used to pay for the order, unless otherwise indicated well in advance to the e-mail address: info.shop@ipzs.it by the Customer.
It is understood that if the use of this means of refund is not possible (for reasons not attributable to IPZS) and/or could jeopardize the timeliness of the refund, we will proceed by bank transfer, subject to the Customer sending the bank details on which he would like to receive the refund.
5.2. Payment via PayPal
If PayPal is the chosen payment mean, the Customer will be redirected to the website www.paypal.it where he will pay for the products according to the procedure established and regulated by PayPal. The data entered on the PayPal website will be processed directly by PayPal and will not be transmitted or shared with Poligrafico.
5.2.1. In the event of a refund, for any reason, the amount due to be returned to the Customer will be credited, where possible, to the Customer's PayPal account, unless otherwise indicated well in advance to the e-mail address: info.shop@ipzs.it by the Customer.
The crediting times on the payment instrument connected to this account depend exclusively on PayPal and the banking system. Once the credit order has been placed in favor of the customer, Poligrafico cannot therefore be held responsible for any delays or omissions in crediting the customer with the refund amount, to dispute which the customer must contact PayPal directly.
5.2.2. In the event of a refund, for any reason, relating to an order placed more than 180 days before, the amount to be returned to the Customer can only be credited by bank transfer, after sending the following data to the e-mail address info.shop@ipzs.it:
1. order number to which the refund refers;
2. order amount;
3. IBAN on which to credit the refund.
4. name on the bank account
The refund will be credited to the bank account indicated by the Customer within 14 days after receiving the above data. The customer will be notified of the bank transfer arrangement via email.
5.3. Payment via MyBank
If the fast bank transfer (MyBank) is th chosen mean of payment, the Customer will be directed to the payment page of the banking institution that manages the transaction on behalf of Poligrafico. At that point, once the Customer has selected MyBank as a payment method and entered the name of their supporting bank, they will be automatically redirected to their online banking service, where they will log in using their credentials.
The payment data are already pre-filled, so completing the transaction will be sufficient for the Customer to authorize the bank transfer order.
The data entered by the Customer are encrypted and transmitted via a secure connection directly to the website of the banking institution that manages the transaction on behalf of Poligrafico.
In all cases of refund, for any reason, of products purchased with MyBank, the amount to be returned to the Customer can only be credited after sending the following data to the e-mail address info.shop@ipzs.it:
1. order number to which the refund refers;
2. order amount;
3. IBAN on which to make the refund.
4. name on the bank account
The refund will be credited to the bank account indicated by the Customer within 14 days after receiving the above data. The customer will be notified of the bank transfer arrangement via email.
6. Processing of personal data
Pursuant to the provisions of art. 13 of EU Regulation 2016/679 (GDPR) regarding the processing of personal data, we inform you that the personal data provided by the Customer will be processed by Poligrafico - as Data Controller - for purposes related to the obligations relating to the management of the contractual relationship and for the execution of obligations established by current legislation.
The provision of personal data strictly connected to the stipulation and management of the contract is mandatory for the fulfillment of contractual/regulatory obligations and, therefore, failure to indicate the same precludes the stipulation of the contract with the Customer. The processing is carried out with mainly computerized procedures, with logic related to the purposes indicated and in any case in such a way as to guarantee the security and confidentiality of the data itself.
The personal data acquired are not disclosed. The Customer - as an interested party - is recognized, within the limits of the law, the rights referred to in the articles. 15 et seq. of the GDPR pursuant to which you can request and obtain, among other things, information about the data concerning you and about the purposes and methods of the processing or request the updating, rectification, integration or deletion of the data, where the hypotheses provided for by law apply.
These rights can be exercised by means of a request sent to the Data Protection Officer (RPD) or Data Protection Officer (DPO) at the following address: Via Salaria 691 – 00138 Rome or to the following email addresses: privacy@ipzs.it or rpd@pec.ipzs.it.
The privacy information complete with all the information regarding the processing, provided for by the art. 13 GDPR - including those relating to categories of personal data, legal basis of processing, retention times and categories of recipients of personal data - is provided to the Customer as an interested party upon first access, during registration on the website www.shop.ipzs.it and is also available in the Privacy section of the site itself.
7. Acceptance and processing of the order
Once the order request has been received according to the method indicated in the previous article 2, Poligrafico may decide not to conclude the contract and to refuse the purchase proposal, not following up on the supply of the requested products, in the presence of at least one of the circumstances indicated below:
• if the purchase request is not complete in all its parts, or the Customer does not provide real personal data during the registration phase or, again, does not make available the other data necessary for the delivery of the product;
• in case of lack of availability of the goods - for any reason - in Poligrafico warehouse;
• if the Customer appears to have been in default towards Poligrafico in previous relationships in any capacity;
• if the Customer submits a request or is subject to insolvency proceedings in his capacity as business owner or legal representative of a company.
In the event of non-acceptance of the order, Poligrafico will promptly notify the Customer at the email address indicated by the customer.
In case of failure to complete the purchase, Poligrafico will refund the sums paid by the Customer within 30 days from the date on which Poligrafico communicated to the Customer, also by e-mail, the unavailability of the product, or the existence of one of the other impeding causes contemplated in this article was ascertained.
The refund, unless otherwise agreed with the Customer, will be made by the same means used by the Customer for payment, according to the methods set out in the above articles. 5.1., 5.2.1, 5.2.2 and 5.3 of these General Conditions of Sale.
8. Shipping and delivery of numismatic products, medals and mint art products to the Customer
Delivery will be made to the address indicated by the Customer at the time of the purchase request, using external couriers.
The table with the amount of shipping costs, both in Italy and abroad, can be found in the footer of the website www.shop.ipzs.it.
Before proceeding with the purchase order, the Customer is required to review it, as well as verify whether the chosen delivery location is included in the List of Countries served.
For orders that contain exclusively medals and/or art products, delivery will be made within 90 days of placing the order and the related payment, except for any delays due to force majeure and/or for reasons not attributable to Poligrafico .
For orders containing coins already issued, delivery will take place within 90 days from the date on which the order is confirmed, except for any delays due to force majeure and/or for reasons not attributable to Poligrafico.
For orders containing medals and/or art products and coins already issued, delivery will take place within 90 days from the date on which the order is confirmed, except for any delays due to causes of force majeure and/or for reasons not attributable to the Poligrafico (e.g. delays caused by customs or any restrictions by destination countries, in case of delivery abroad).
For orders containing coins not yet issued at the time of placing the order and related payment, delivery to the Customer will take place within 90 days from the date of issue of all the coins contained in the order.
For orders containing medals and/or art products and coins not yet issued at the time of placing the order and related payment, delivery to the Customer will take place within 90 days from the date of issue of all the coins contained in the order.
The shipping terms above are intended as indicative and not mandatory, as they may vary depending on the location and country of destination.
It is understood, in any case, that the order will not be shipped until the amount paid for the purchase of the products has been transferred to the bank account of Poligrafico, which will inform the Customer, via email, when the products are delivered to the courier for shipping.
In case of failure to deliver within the deadlines set out in this art. 8, the Customer must promptly report the fact to Customer Service, toll-free number 800.864035, e-mail info.shop@ipzs.it and follow the instructions given.
Passing of the risk of damage or loss of products: pursuant to art. 63, co. 1, of the Consumer Code, the risk of loss or damage to the products, for reasons not attributable to Poligrafico, will be transferred to the Customer when the latter, or a third party designated by the same and other than the carrier, physically comes into possession of the goods.
For non-consumer customers, however, stand the provisions of the art. 1510, co. 2, cod. civil code, for which the risk of destruction or deterioration will pass to the buyer from the moment of delivery of the goods to the carrier or forwarder. In this case, therefore, no responsibility can be charged to Poligrafico for any damage caused to the goods during transport or in the event of theft of goods already delivered to the carrier.
The provisions of the art.. 61 of Legislative Decree. n. 206/2005 for the hypothesis of delivery made with unjustified delay due to a fact attributable to Poligrafico remain unchanged. In this case, without prejudice to the provisions of paragraph 4 of the aforementioned article 61, the Customer will have the right to terminate the contract, subject to granting Poligrafico an additional term to proceed with delivery
Pick-up in store - It is possible, when ordering, to indicate collection at the Poligrafico store located in Piazza Verdi n. 1 - 00198 Rome. In this case there will be no shipping costs to be paid by the Customer.
If this delivery method is chosen, it is specified that:
(i) the order can be picked up only once the Customer has received specific communication via e-mail confirming the availability of the products at the pick up store;
(ii) at the time of collecticollection (check HERE for opening and pick-up hours), the Customer must show the aforementioned email communication, together with a valid identification document.
If the Customers wish to delegate a person to collect the goods, the Customers must complete the delegation form by accessing their account on the IPZS SHOP, selecting the order of interest and clicking on Delegate. In this case, the Delegate will only have to show a valid identification document at the time of collection. The Customer who does not complete the delegation directly from his account on the IPZS SHOP must deliver the duly completed delegation form (downloadable HERE) to the Delegate.
Furthermore, the Delegate will have to show
- the email of order available for collection at the store
- a copy of the delegating person's identification document
- a valid identification document.
At the same time as collecting the product, the Customer (or his delegate) will be asked to sign a delivery receipt, of which a paper copy will be issued - where required - for legal purposes. Immediately after collection, the Customer will receive an email from Poligrafico certifying the date on which the Customer (or his delegate) acquired the material availability of the goods.
(iii) if the Customer does not proceed with the collection of the purchased good within 60 (calendar) days from the day on which the product was made available at the store indicated by him in the order, in the absence of a different agreement, the purchase request will be considered automatically canceled and the Customer will be refunded the amount paid during the order, net of any expenses incurred by Poligrafico.
For the purposes of the refund, Poligrafico will send an email to the Customer informing him of the cancellation of the order due to failure to collect the product(s) within the expected time frame. In the same communication the Customer will be invited to communicate within a reasonable time the IBAN on which he wishes to receive the refund, in the event that the use of other means of payment is not possible (for reasons not attributable to IPZS) and/or may jeopardize the timeliness of the refund. In this regard, it is specified that it is the Customer's responsibility to communicate the IBAN on which he wishes to receive the refund to Poligrafico within a suitable deadline; otherwise, no delay can be attributable to Poligrafico, not even through fault.
8.1. Shipments abroad
In the case of delivery abroad, any additional costs due to taxes, customs duties or fees imposed by the destination country will be borne by the Customer.
The recipient of the shipment will be considered the importer of the goods in the destination country and will be responsible for all import and customs clearance costs. He will also be required to comply with all legislation and regulations of the country in which he will receive the requested items.
8.2. Absence of the recipient on delivery and management of the notice left
In the event that the Customer is absent at the time of delivery, please refer to the provisions of the site in the specific "DELIVERY TIMES AND METHODS" section.
It is understood that, once the maximum storage period foreseen for each order has expired unnecessarily, if the Customer has not requested the re-sending of the products and paid any shipping costs due, the contract will be considered terminated and Poligrafico will arrange for the refund of the amounts paid by the Customer.
9. Legal guarantee of conformity
Poligrafico's numismatic products, medals and mint art products are covered by a 2-year legal guarantee for defects in conformity existing at the time of delivery of the goods and not attributable to improper use of the product by the Customer, pursuant to 'art. 133 of the Legislative Decree. n. 206/2005, as amended by Legislative Decree. 4 November 2021, n. 170.
The validity period of the guarantee starts from the date of delivery of the product to the Customer.
Please note that pursuant to Legislative Decree. n. 206/2005, as amended by Legislative Decree. n. 170/2021, the guarantee does not apply in the following cases:
• if the product complies with the art. 129 of the Legislative Decree. n. 206/2005 and subsequent amendments,
• if the buyer - who was specifically informed of the fact that a particular characteristic of the goods deviated from the objective conformity requirements - has expressly and separately accepted this deviation at the time of the conclusion of the sales contract.
To benefit from the guarantee, the Customer must keep the invoice that he will receive in the manner required by the regulation on electronic invoicing and the DDT or other suitable documentation (such as the email notifying him of the collection) proving the date on which he acquired the material availability of the product.
The aforementioned guarantee is reserved for "Consumer" customers. The same, therefore, applies only to Customers who have made the purchase via the site for purposes unrelated to any entrepreneurial, commercial, artisanal or professional activity carried out.
To those who have purchased on the site and who do not have the status of "Consumers", in the sense specified in the art. 3 of the Legislative Decree. n. 206/2005 and subsequent amendments, the guarantees provided for defects of the goods sold, the promised and essential quality guarantee and the other guarantees provided for by the Civil Code in articles 1490 et seq. will be applied, with the relevant terms, forfeitures and limitations.
In any case, Poligrafico does not assume any responsibility for any deterioration or damage caused by improper use of the product.
10. Terms and methods of exercising the guarantee
Poligrafico will be liable to the "Consumer" Customer for any lack of conformity falling within the scope of operation of the guarantee, which exists at the time of delivery of the goods and which manifests itself within 2 years of such delivery.
As required by the art. 135 of the Legislative Decree. n. 206/05 and subsequent amendments, it is presumed - unless proven otherwise - that any lack of conformity which appears within 1 year of delivery already existed on that date, provided that this is compatible with the nature of the goods or with the nature of the defect found.
The lack of conformity must be reported to Poligrafico, using the appropriate form (download form) or by sending written communication to Poligrafico Customer Service; in both cases the Customer may send the complaint by registered mail or by e-mail to one of the following addresses:
- Postal address: Istituto Poligrafico e Zecca dello Stato S.p.A. - Customer Management - Customer Operations - Via Salaria 691 - 00138 Rome - Italy
- Registered mail address: protocollo@pec.ipzs.it
- e-mail: info.shop@ipzs.it
It should be noted that if the lack of conformity is reported by registered letter with return receipt, the date of sending of the registered letter will be considered valid for the calculation of the validity period of the guarantee.
The action aimed at asserting defects not maliciously concealed by the seller is barred in any case within 26 months of delivery of the goods.
In the event that the Customer is a natural or legal person who cannot be classified as a "Consumer", articles 1495 and 1511 of the Civil Code will apply, therefore for the operation of the legal guarantees the defect must be reported within 8 days of the delivery date or, in the case of a defect not immediately detectable according to the criteria of ordinary diligence, from the date of discovery of the defect. The action expires, in any case, within 1 year of delivery.
In the event of a lack of conformity promptly reported within 2 years of delivery of the goods, Poligrafico will, at no cost to the Customer, restore the conformity of the product by repairing and/or replacing it with an identical product, where possible, compatibly with the availability of the product itself.
Without prejudice to the provisions of the art. 135-bis, 135-ter and 135-quater of the Legislative Decree. n. 206/2005 and subsequent amendments, for "Consumer" customers only, in the event that, for any reason, Poligrafico is unable to restore the conformity of the product under warranty or replace it with an identical product, Poligrafico will refund the entire amount paid by the Customer for the purchase of the goods or, at the Customer's request, for its replacement with another available product, with similar characteristics and of equal value.
If, following the checks carried out by Poligrafico, the defect does not result in a lack of conformity in the sense specified by the art. 129 of the Legislative Decree. n. 206/2005, it will not be possible to apply the legal guarantee and, consequently, any shipping costs will remain the responsibility of the Customer.
In cases where the application of the guarantees provides for the return of the product, it is always necessary that the goods be returned to Poligrafico in the original packaging, complete in all its parts or in any case - where this is not possible - in packaging suitable for the characteristics of the product.
To avoid damage to the original packaging, we recommend the use of packaging that prevents any type of transport damage and remember that in all cases the affixing of labels or adhesive tapes directly to the original packaging of the product should be avoided.
Any damage due to inappropriate packaging will result in non-acceptance of the product and the Customer will be charged for the costs of returning the goods, if supported by Poligrafico.
The shipment of the product(s), until the goods are received in the Poligrafico warehouse, is under the complete responsibility of the Customer. Poligrafico is not liable in any way for damage, theft or loss of products occurring during the return shipment by the Customer.
11. Verification of the products by the Customer at the time of delivery and warranty for product damaged during shipping
Upon receipt of the purchased product, the Customer is required to verify whether:
• the number of packages delivered corresponds to that indicated on the transport document;
• the packaging is externally intact.
If the Customer, at the time of delivery of the goods, certifies the non-integrity or damage of the sales packaging, he is required to sign the courier's delivery receipt by adding the wording "Accepted with reserve", in order to obtain any repair or replacement of the products contained therein (if actually damaged during shipping), after returning them to Poligrafico in their original packaging, according to the methods and terms indicated in the previous art.10.
Acceptance of the products delivered without the Customer having made a reservation or dispute about the delivery in the transport document is equivalent to recognition of the conformity of the delivery with the order in terms of quantity, type and packaging.
The product damaged after shipment will be accepted by Poligrafico and replaced, where possible, with an identical product, if all the following conditions are also respected:
1. the damage must not be attributable to improper use, therefore there must be no tampering, scratches or missing parts;
2. the product must be accompanied by a document contesting the damage to the product.
The additional guarantees provided for by current legislation in relation to the products delivered remain unaffected.
12. Right of withdrawal
Pursuant to art. 52 of the Legislative Decree. n. 206/05 and subsequent amendments, the Consumer who purchases one or more products through distance communication techniques can exercise the right of withdrawal without any penalty, and without specifying the reason, within 14 (calendar) days starting from the date on which the Consumer or a third party, different from the carrier and designated by the consumer himself, acquires physical possession of the goods; in the case of multiple goods ordered by the Consumer through a single order and delivered separately, this term starts from the day on which the Consumer himself or a third party designated by him, other than the carrier, acquires physical possession of the last good.
The right of withdrawal or reconsideration is reserved exclusively for "Consumer" Customers and therefore cannot be exercised by legal entities and natural persons acting for purposes relating to any entrepreneurial and professional activity carried out.
Please also remember that the choice of the Customer to collect the products purchased on the Poligrafico e-commerce platform at the Piazza Verdi store (see 8) does not qualify the transaction as carried out within a commercial premises; therefore, even in this case the Customer - if the conditions exist - will be able to exercise the right of withdrawal.
The right of withdrawal is exercised by sending, within the period indicated above, a written communication (download PDF form) to one of the following addresses:
- Postal address: Istituto Poligrafico e Zecca dello Stato S.p.A. - Customer Management - Customer Operations - Via Salaria 691 - 00138 Rome - Italy
- Registered email address: protocollo@pec.ipzs.it
- e-mail: info.shop@ipzs.it
Please note that the use of the standard form downloadable from the site is not mandatory, the Customer may present any other explicit declaration of his decision to withdraw from the contract, provided that in the same - in addition to the name and address of the Customer – are included all the order identification data, including the date of receipt of the product, proven by DDT or other suitable documentation. For the purposes of complying with the withdrawal deadline, the date of sending the form or communication of withdrawal will prevail
For the purposes of reimbursement by bank transfer, the details of the bank or postal account where the Customer wishes to receive a refund of the amount paid for the purchase of the product(s) must also be indicated in the request of withdrawal form.
To exercise the right of withdrawal it is necessary that the desire to exercise the right of withdrawal is expressed in the manner described above and the purchased product is intact and returned to the address indicated above in the original packaging, complete in all its parts or in any case - where this is not possible - in adequate packaging to preserve the integrity of the product and its marketability.
In this regard, please note that pursuant to art. 57 of the Consumer Code, the Customer will be held responsible for any decrease in the value of the products received if resulting from handling of the products other than that necessary to establish their nature, characteristics and functioning.
The return of the product delivered by the Customer, via a courier of his choice, must take place within 14 (calendar) days from the date of the notice of withdrawal. The deadline is considered respected if the Customer sends back the goods before the expiry of the 14 day period. The direct costs of returning the products will be borne by the Customer.
It is the Customer's responsibility, when returning the product, to insure the shipment against theft and transport damage and to bear the related costs. If the returned product has not been insured for the value indicated on the invoice, in the event of damage or loss occurring during transport, Poligrafico reserves the right to charge for any damage occurring, withholding the amount from the sums to be refunded.
For products returned from abroad, Poligrafico declines all responsibility towards the Sender Customer or third parties for any losses or expenses - including fines and penalties - due to violations of laws, rules or regulations relating to exports carried out by the Sender, or to activities carried out by the appointed Courier for the purpose of complying with such laws, rules or regulations.
Once the existence of all the terms for the legitimate exercise of the right of withdrawal has been verified, Poligrafico will refund the amount paid by the Customer within 14 (calendar) days of receiving the notice of withdrawal, reserving the right to withhold the amounts to be refunded until when he has not received the products back, or until the Customer has demonstrated that he has sent them back, whichever occurs first.
Without prejudice to the provisions of the above articles. 5.1, 5.2 and 5.3 of these General Conditions of Sale, the refund will be made using the same payment method used by the Customer for the initial transaction, unless otherwise agreed; in any case, the Customer will not have to bear any costs as a consequence of the refund, with the exception of the shipping costs incurred for returning the products to Poligrafico, which will remain entirely at the expense of the Customer.
In compliance with the provisions of the art. 56, co. 2, of the Legislative Decree. n. 206/2005, if the Customer has requested and agreed with Poligrafico a different and more expensive type of delivery than the standard delivery type offered by Poligrafico, the additional shipping cost will not be refunded but will remain the responsibility of the Customer.
13. Contacts
Any communication that cannot be managed through the website www.shop.ipzs.it must be sent to Poligrafico using one of the following methods:
• by post to the address: Istituto Poligrafico e Zecca dello Stato S.p.A. - Customer Management - Customer Operations - Via Salaria 691 - 00138 Rome - Italy
• by telephone, calling the Poligrafico Customer Service toll-free on the toll-free number 800.864035
• by e-mail to the e-mail address: info.shop@ipzs.it
• via registered email to the address: protocollo@pec.ipzs.it
14. Applicable law and legislation of reference
The sales contract between the Customer and Poligrafico is intended to be concluded in Italy and regulated by Italian law. For consumer Customers, the applicability of the aforementioned Law applies only if the protection granted is not removed from the binding provisions of the law of the State of habitual residence of the consumer.
For the resolution of any dispute arising from the conclusion of this distance selling contract, the competent court, pursuant to art. 66-bis of Legislative Decree no. 206/2005 and subsequent amendments, will be that of the place of residence or domicile of the Consumer, if located in the territory of the Italian State.
If the Consumer resides or is domiciled in another country of the European Union, the principles set out in Community Regulations (EC) no. 1215/2012 (Brussels I bis) and n. 593/2008 (Rome I) apply.
In the event that the Customer is a person other than the Consumer, the Court of Rome is exclusively competent for any dispute that may arise regarding the sale.
In the event of a dispute, the Customer remains entitled to appeal to an out-of-court settlement body (ODR), also operating electronically, pursuant to art. 19 of the Legislative Decree. n. 70/2003 (any information in this regard can be found at the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=IT).
For anything not mentioned in these General Conditions, please refer expressly to the Consumer Code (Legislative Decree no. 206/2005 and subsequent amendments), as well as to the special legislation on e-commerce and the applicable national and international provisions.
The application of the Vienna Convention of 11 April 1980 on the international sale of goods is expressly excluded.
15. Code of Ethics and Prevention of Corruption
The Customer expressly declares to be aware of the provisions of the Legislative Decree. 8 June 2001, n. 231 and subsequent amendments and of the principles, rules and standards envisaged by the Organization, Management and Control Model (hereinafter, the “Model”), the Code of Ethics (hereinafter, the “Code”) as well as Law 6 November 2012 no. 190 and subsequent amendments and of the Three-Year Corruption Prevention Plan (hereinafter P.T.P.C.) of the Istituto Poligrafico e Zecca dello Stato S.p.A., a copy of which is available online on the Poligrafico website https://www.trasparenza.ipzs.it/
Given the above, the Customer, also promising the fact of its possible employees and/or collaborators, pursuant to and for the purposes of the art. 1381 of the Civil Code, undertakes to:
1. respect the principles and values contained in the Code and maintain conduct in line with the Model and the P.T.P.C. and in any case such as not to expose Poligrafico to the risk of the application of sanctions provided for by the aforementioned Legislative Decree. n. 231/2001 and Law no. 190/2012;
2. not behave and/or carry out or omit acts in such a way as to induce employees and/or collaborators of the Institute to violate the principles of the Code or to engage in conduct that does not comply with the Model and the P.T.P.C.
Failure to comply with these commitments by the Customer constitutes a serious contractual breach and entitles Poligrafico to terminate the Contract with immediate effect, pursuant to and for the purposes of the art. 1456 of the Civil Code, without prejudice to the right to compensation for further damages.