General Terms of Sale for Italian State Mint products: coins, medals and artistic products

Updated November 2022

We invite you to read these General Terms of Sale carefully before seeking to purchase numismatic products, medals and artistic products via the website www.shop.ipzs.it.

By sending an order, the Customer fully accepts these General Terms of Sale which, from that moment, will be deemed to be known and fully accepted by the Customer.

1. Subject matter and effectiveness of the Terms

These General Terms of Sale (hereinafter also “GTS”) govern distance selling through the Istituto Poligrafico e Zecca dello Stato (hereinafter also referred to as Poligrafico) e-commerce platform of numismatic products, medals and artistic products appearing in the catalogue that can be viewed on the website www.shop.ipzs.it (hereinafter also referred to as the Site).

Unless specifically agreed otherwise in writing, these terms shall prevail over any other clause appearing in forms or other documents that may be used by the Customer.

Please note that before submitting a purchase order the Customer is solely responsible for reading and accepting these Terms, the text of which will always be available to the Customer on the Site www.shop.ipzs.it

These General Terms of Sale – applicable to all contracts entered into, pursuant to article 2 below from November 1st 2022 - may be amended following the subsequent introduction of law provisions and/or regulations, which will be made known to Customers on the Site www.shop.ipzs.it and in the newsletter sent to service subscribers. These changes will not have any retroactive effect, and will be applicable only to purchase orders sent by the Customer after the date of publication of such changes on the Site, as indicated in the header section of the GTS. The Customer is in any case required to view and accept the relative changes before submitting a purchase order, in order to finalize the contract.

If the Customer does not have the status of "Consumer", according to the provisions of art. 3(1)(a) of Legislative Decree no. 206/2005 (Consumer Code), the rules on withdrawal pursuant to art. 13 of these General Terms or more generally provisions under the same Consumer Code applicable to ”Consumers" only shall not apply.

Finally, it is noted that these General Terms are not applicable to distance selling undertaken by Poligrafico with public bodies or private legal entities owned by the State or by local authorities.

2. How to purchase

To purchase one or more numismatic products, medals and artistic products on the Site www.shop.ipzs.it, the Customer - having registered with and accessed the Site - may select such products one at a time, adding them to the cart. Once all the items the Customer intends to purchase are chosen, the cart can be closed, and a summary screen will appear, showing the chosen products, their price, available payment methods and any options for delivery (with related costs). After having read the General Terms on the Site, the Customer shall then give shipping and billing details, select the desired delivery method and, finally, effect the payment.

By submitting the order, which has the value of a contractual offer of purchase, the Customer acknowledges and declares he/she has read all the information provided during the purchase procedure and fully accepts these General Terms of Sale, as specified in greater detail in article 4 below.

Once the payment procedure is completed, the Customer will be redirected to a page showing a message that the purchase order is being processed. This processing status does not mean the Customer's purchase offer has been accepted. Poligrafico merely confirms it has received the order and begun the process of verifying data and availability of the requested products.

The sales contract shall be deemed to have been finalized when the Customer receives from Poligrafico a separate e-mail accepting the purchase order.

The order status of the purchased product can be consulted by the Customer directly on the Site.

Without prejudice to the provisions of art. 12 with regard to the Customer's withdrawal from the contract following delivery of the product, it is specified that the Customer can cancel the order just made by clicking on the “Cancel the order” link. Cancellation is allowed only for products not yet delivered to the courier, therefore it will be possible only for orders that are in the “Pending payment”, “Processing” and “Confirmed” statuses.

The Customer guarantees the accuracy and truthfulness of all data and information provided to Poligrafico. Poligrafico shall therefore be held liable if the incompleteness and/or inaccuracy of the data given make it impossible to proceed with the provision of the requested products.

3. Product information

Product details and features are available on the Site www.shop.ipzs.it. It is agreed that the images shown on the Site are purely indicative, and therefore not representative of the product's characteristics, size or color.

4. Acceptance of the General Terms of Sale

It is noted that before submitting the purchase order, the Customer must declare, by clicking on the appropriate flag, he/she has read all the information provided during the purchase procedure and accepts the General Terms of Sale, downloadable from the Site in pdf format by clicking on the appropriate link. Pursuant to and for the purposes of articles 1341 and 1342 of the Italian Civil Code, moreover, the Customer shall expressly accept, with a second flag, the following articles: 2-3-5.2-5.3-7-8-8.1-8.2.-9-10-11-12-14-15.

Once the purchase procedure has been completed, the Customer will keep a copy of these General Terms of Sale and of order confirmation notices, in compliance with the provisions of art. 50 et seq. of Leg. Dec. no. 206/2005 on distance selling and article 12 et seq. of Leg. Dec. no. 70/2003 on electronic commerce. It is noted that these Terms of Sale will always be available on the Site www.shop.ipzs.it.

5. Payment methods

Payment shall be by credit card, Paypal or MyBank directly via the Site www.shop.ipzs.it, using the payment circuits indicated in the ad hoc footer section of the Site.

5.1. Payment by credit card

The transaction shall be effected using the credit cards indicated in the ad hoc section of the Site.
The buyer's credit card details are encrypted and transmitted via secure connection directly to the website of the bank handling the transaction on behalf of Poligrafico.

5.2. Payment via PayPal

If PayPal is chosen as the means of payment, the Customer will be redirected to the site www.paypal.it, where he/she will pay for the products according to the procedure drawn up and governed by PayPal. The data entered on the PayPal website will be processed directly by PayPal.
In the event of a refund, for any reason, the amount due back to the Customer may be credited, in agreement between the parties, to the Customer's PayPal account. The time frames for re-crediting the payment instrument linked to this account depend solely on PayPal and the banking system. Once the credit order has been placed in favor of the Customer, Poligrafico may not be held liable for any delays or omissions in crediting the refund to the Customer. The Customer shall contact PayPal directly in the event of problems.

5.3. Payment via MyBank

If the fast bank transfer service (MyBank) is chosen as preferred means of payment, the Customer will be directed to the payment page of the bank handling the transaction on behalf of Poligrafico. Having selected MyBank as payment method and typed in the name of the support bank, the Customer will be automatically redirected to his/her online banking service, logging in with username and password.

The payment details are already pre-compiled, so to complete the transaction he/she simply has to authorize the transfer order.

The data entered by the buyer are encrypted and transmitted via secure connection directly to the website of the bank handling the transaction on behalf of Poligrafico.

In the event of a refund, for whatever reason, for a product purchased using the payment method in question, the amount to be returned to the Customer may be credited only after the following data are sent to the email address info.shop@ipzs.it:

cancelled order number;
order amount;
IBAN code for the refund.
holder of the current account indicated
The refund will be credited to the current account indicated by the Customer within about 10 working days of reception of the above data.

The Customer will be notified of the bank transfer by email.

6. Processing of personal data -Information on processing of personal data (Privacy policy)

Pursuant to art. 13 of EU Regulation no. 2016/679 (‘GDPR’), we inform you that any data provided shall be processed for the purpose of fulfilling obligations relating to the contractual relationship. Failure to provide such data shall prevent said contract from being completed. Data may be processed using computerized procedures, with logic linked to the purposes indicated and, in any case, such as to ensure the security and confidentiality of said data. The personal data acquired shall not be disclosed. The Customer will benefit from the rights referred to in articles 15-18 and 20-21 of EU Regulation 2016/679, on the basis of which he/she may request and obtain, inter alia, information about the data regarding him/her and about processing purposes and methods. He/she may also ask for the data to be updated, rectified and deleted, or to be anonymized or blocked, and may also object to the processing of data. These rights may be exercised in a request submitted by registered letter with advice of receipt to the Data Protection Officer (DPO) c/o the Internal Auditing Department, at the following address: Via Salaria 691 - 00138 Rome, or by e-mail to the e-mail address privacy@ipzs.it, using the ad hoc form available on the website of the Authority for the protection of personal data http://www.garanteprivacy.it. The Data Controller is Istituto Poligrafico e Zecca dello Stato S.p.A. The Customer's data shall also be processed by ‘appointed in-house Data Processors’ - an up-to-date list of whom is available from www.privacy.ipzs.it - together with individuals whom the Data Controller has specifically authorized to process data, pursuant to the GDPR.

The full policy on the processing of personal data is available at the following link: https://www.ipzs.it/ext/privacy.html.

7. Acceptance and handling of the order

Once the order has been received further to the methods indicated in article 2 above, Poligrafico may consider not finalizing the contract and refusing the purchase offer, and thus not supplying the requested products, in one of the cases listed below:

if the purchase order is not complete in all its parts, or when registering the Customer does not provide real personal data or does not make available any other data needed to deliver the product;
if the product(s) is/are not available - for any reason - in the Poligrafico warehouse;
if the Customer is found to be in default in previous relations with Poligrafico;
if the Customer in involved in bankruptcy proceedings in his capacity as a business owner or legal representative of a company.
If the order is rejected, Poligrafico will promptly notify the Customer at the e-mail address indicated by him/her.

If the purchase is not finalized, Poligrafico will reimburse the sums paid by the Customer within 30 days of the date on which Poligrafico communicates to the Customer, also by e-mail, the unavailability of the product, or or the existence of another cause of impediment as listed herein.

Unless otherwise agreed with the Customer, the sums will be refunded in the same way as that used by the Customer for payment.

8. Shipping and delivery of numismatic products, medals and artistic products to the Customer

The Chart showing shipping costs, both in Italy and abroad, can be viewed on the Site, in the ad hoc footer section on the Site.

Before proceeding with the purchase order, the Customer is required to read it and check whether the chosen place of delivery is included in the List of Countries served.

Products will be delivered to the address indicated by the Customer at the time of the purchase order.

For orders containing only medals and/or artistic products, goods will be delivered within 90 days of placing the order and paying for it, except for any delays due to force majeure and/or for reasons not attributable to Poligrafico.

Orders containing already minted coins will be delivered within 90 days of the date on which the order is confirmed, except for any delays due to force majeure and/or reasons not attributable to Poligrafico.

For orders containing medals and/or artistic products and already minted coins, goods will be delivered within 90 days of the date on which the order is confirmed, except for any delays due to force majeure and/or reasons not attributable to Poligrafico (e.g. delays caused by customs or any restrictions in destination countries, in the event of overseas delivery).

For orders containing coins not yet minted at the time of placing the order and relative payment, goods will be delivered to the Customer within 90 days of the date of issue of all coins contained in the order.

For orders containing medals and/or artistic products and coins not yet minted at the time of placing the order and relative payment, goods will be delivered to the Customer within 90 days of the date of issue of all coins contained in the order.

The above shipping terms are to be understood as purely indicative, and may vary according to the locality and country of destination.

The provisions of art. 61 of Leg. Dec. no. 206/2005 are not affected in the case of unjustified delivery delays attributable to Poligrafico. In this case, the Customer may terminate the contract, after granting Poligrafico an additional period of time to complete the delivery.

It is also noted that pursuant to art. 63(1) of the Consumer Code, the risk of loss or damage to the products, for reasons not attributable to Poligrafico, will be transferred to the Customer when the latter, or a third party designated thereby and other than the courier, materially comes into possession of the product.

For non-consumer Customers, however, the provisions of art. 1510(2) of the Civil Code shall continue to apply, meaning that the risk of loss or deterioration will be transferred to the buyer from the moment the products are handed over to the courier or shipping agent. In this case, no blame can be attached to Poligrafico for any damage caused to the products during transport or for theft of the products already handed over to the courier.

It is possible, in the order phase, to specify as collection point the Poligrafico POS in Piazza Verdi 1 - 00198 Rome. In this case, no shipping costs will be charged to the Customer.

If this delivery method is chosen, it is specified that:

(i) the goods can be collected only once the customer has received a specific communication via email confirming shipment of the product and the date from which the product will be available for collection;

(ii) at the time of collection (Monday to Friday, from 11am to 6pm), the customer shall present the aforementioned email communication, together with a valid ID document. If someone is delegated to collect the products, they must present, in the collection phase, the sent product email, together with the mandate from the customer and a valid ID document of both the delegating and the delegated party.

- if the Customer fails to collect the purchased goods within 60 calendar days of the day on which the product is made available at the POS indicated by him/her in the order, unless otherwise agreed the purchase order will be automatically canceled, and the Customer will be refunded the amount paid in the order phase, net of any expenses incurred by Poligrafico.

8.1. Management of waybill receipt

In all cases of delivery to the address indicated by the Customer in the order phase, Poligrafico will carry out the shipment using external couriers. The Customer shall report any cases of non-delivery to the Customer Service, toll-free number 800.864035, e-mail info.shop@ipzs.it, following the instructions given. Poligrafico will in any case be liable for the loss of the product(s) delivered to the Courier within the limits referred to in art. 63 of Leg. Dec. no. 206/2005, as amended.

If the Customer is not at home at the first delivery attempt, the Courier will make a new attempt (unless otherwise agreed with the Customer). Following the first attempt, a copy of the waybill will be left at the indicated address, showing on the back the date and time of delivery and an invitation to contact the local branch to agree on redelivery. On the following day another delivery attempt will in any case be made (unless otherwise agreed with the Customer). Following the second unsuccessful delivery attempt, the Courier will also attempt - where possible - to contact the Customer by phone, if the number is indicated in the waybill. If all attempts are unsuccessful, within 24 hours of the last delivery attempt the Courier will put the products in question in stock. The Customer must collect the products put in storage c/o the Courier within 15 days, after which the products will be returned to Poligrafico, which will keep them in storage for a further 7 days. After this period, if the Customer has not asked for the products to be resent, meeting all additional shipping costs, the contract will be deemed to be terminated, and Poligrafico will refund the amounts paid by the Customer, net of all expenses incurred.

8.2. Overseas shipments

For overseas deliveries any additional costs, due to taxes, customs duties or levies imposed by the country of destination, will be met by the Customer.

The consignee will be deemed to be the importer of the goods in the destination country, and will be responsible for all import and customs clearance costs. He/she will also be required to comply with all the rules and regulations in place in the country in which the ordered goods are sent.

9. Statutory warranty of conformity

Poligrafico's numismatic products, medals and artistic products are covered by a statutory warranty of 2 years against conformity defects at the time of delivery of the products not attributable to improper use of the product by the Customer, pursuant to art. 133 of Leg. Dec. no. 206/2005, as amended by Leg. Dec. 170 of November 4 2021.

The warranty period starts from the date of delivery of the product to the Customer.

Please note that pursuant to Leg. Dec. no. 206/2005, as amended by Leg. Dec. no. 170/2021, the warranty is not valid in the following cases:

if the product complies with art. 129 of Leg. Dec. no. 206/2005 as amended,
if the buyer - who has been specifically informed that a particular feature of the product deviates from objective conformity requirements - has expressly and separately accepted said deviation at the time of entering into the sales contract.
To benefit from the warranty, the Customer shall keep the invoice received in the manner established by electronic invoicing rules as well as the waybill proving the date on which the product becomes materially available.

The aforementioned warranty is reserved for “Consumer” Customers. The warranty, therefore, is valid only for Customers who have made the purchase through the Site for purposes unrelated to entrepreneurial, commercial, craft-based or professional activities.

For Customers who have purchased on the Site and do not have the status of “Consumers”, as specified in art. 3 of Leg. Dec. no. 206/2005, the guarantees in place for product defects, promised and basic features and other guarantees set forth in the Italian Civil Code (art. 1490 et seq.) will be applied, with the relative terms, conditions and limitations.

Poligrafico shall not in any case be liable for any losses caused by improper use of the product or by its operation, or for any indirect, special or consequential loss or damage resulting from the restoration of product conformity.

10. Warranty terms and procedures

Poligrafico will be liable towards the “Consumer" Customer for any conformity defect falling within the scope of the warranty, existing at the time of delivery of the product and manifesting within 2 years of said delivery.

In accordance with art. 135 of Leg. Dec. no. 206/05 as amended, it is assumed – unless proven otherwise – that any conformity defect occurring within 1 year of delivery already existed at that date, providing this is compatible with the nature of the product or the defect found.

The conformity defect shall be reported to Poligrafico using the appropriate form (download form) or by sending a written communication to Poligrafico's Customer Service. In both cases the Customer may send the complaint by registered letter with advice of receipt or by e-mail to the following addresses:

Istituto Poligrafico e Zecca dello Stato S.p.A.; - Gestione Clienti - Customer Operations - Via Salaria 691 - 00138 Rome - Italy
PEC Address: protocollo@pec.ipzs.it
email: info.shop@ipzs.it

It is noted that if the conformity defect is reported by registered letter with advice of receipt, the date on which the registered letter is sent will serve for calculating the period of validity of the warranty.

Action aimed at invoking defects not deliberately concealed by the seller is in any case prescribed within 26 months of delivery of the product.

If the Customer is a natural or legal person not having the status of “Consumer”, articles 1495 and 1511 of the Civil Code will apply, thus for statutory warranties the defect must be reported within 8 days of the date of delivery or, in the event of a defect that is not immediately visible according to due diligence criteria, within 8 days of the date of discovery of the defect. The action is prescribed in any case, within 1 year of delivery of the product.

In the event of a conformity defect promptly reported within 2 years of delivery of the product, Poligrafico will, at no cost to the Customer, restore conformity by repairing the product and/or replacing it with the same product, where possible, depending on product availability.

Without prejudice to the provisions of art. 135-bis of Leg. Dec. no. 206/2005 for “Consumer " Customers only, if for any reason Poligrafico is not able to restore the conformity of the product under warranty or replace it with an identical product, Poligrafico will refund the entire amount paid by the Customer for the purchase of the product or, at the request of the Customer, replace it with another available product, of similar characteristics and equal value.

If, following checks carried out by Poligrafico, the flaw should not be a conformity defect in the manner specified in art. 129 of Leg. Dec. no. 206/2005, the statutory warranty cannot be applied, consequently any shipping costs shall be met by the Customer.

In those cases in which application of the warranty requires the product to be returned, it must always be returned to Poligrafico in its original packaging, complete in all its parts or in any case – where this is not possible – in packaging appropriate to the characteristics of the product.

To avoid damage to the original packaging, we recommend the use of packaging that prevents any type of transport damage. The affixing of labels or adhesive tapes directly onto the original packaging of the product should be avoided at all costs.

Any damage due to inappropriate packaging will result in the non-acceptance of the product. The Customer will be charged the costs for returning the product, if met by Poligrafico.

The shipment of the product(s), until its/their receipt at the Poligrafico warehouse, comes under the complete responsibility of the Customer. Poligrafico shall not be held liable for damage, theft or loss of products that occur when the product is being returned by the Customer.

11. Checking of products by the Customer at the time of delivery and coverage for damaged product during shipment

Upon receipt of the purchased product, the Customer is required to check whether:

the number of packages delivered matches that indicated on the waybill;
the external packaging is intact.

If at the time of delivery of the product(s) the Customer ascertains the non-integrity of or damage to the package, he/she is required to sign the courier's delivery receipt and add the words “Accepted subject to verification”, in order to obtain the repair or replacement of the products contained therein (if actually damaged during shipping), upon their return to Poligrafico in the original packaging, as per the methods and terms indicated in art. 10 above.

Acceptance of the delivered products without the Customer having placed a reservation note on the waybill receipt is tantamount to accepting the conformity of the delivery in terms of quantity, type and packaging.

The product damaged during transport will be accepted by Poligrafico and replaced, where possible, with an identical product, if all the following conditions are also met:

the damage must not be attributable to improper use, therefore there must be no tampering, scratches or absence of any parts;
the product must be accompanied by a document contesting the product damage.

Additional guarantees provided for by current legislation in relation to the products delivered remain unaffected.

12. Right of withdrawal

Pursuant to art. 52 of Leg. Dec. no. 206/05 as amended, the Consumer who purchases one or more products through distance selling may exercise the right of withdrawal without any penalty and without specifying the reason within 14 (calendar) days, starting from the date of receipt of the product, as resulting from the waybill. The Customer shall return the purchased product within 14 (calendar) days of the date of the withdrawal notice, carefully packed and shipped at his/her own responsibility and expense.

This right is reserved solely for “Consumer” Customers, therefore it cannot be exercised by legal persons and natural persons acting for purposes relating to their entrepreneurial and professional activities.

The right of withdrawal is exercised by sending, within the term indicated above, a written communication (download form) to one of the following addresses:

Ordinary mail: Istituto Poligrafico e Zecca dello Stato S.p.A. - Gestione Clienti - Customer Operations - Via Salaria 691 - 00138 Rome - Italy
PEC Address: protocollo@pec.ipzs.it
email: info.shop@ipzs.it

It is noted that the use of the standard form downloadable from the Site is not mandatory. The Customer may submit any other communication expressly declaring the decision to withdraw from the contract, providing all the details identifying the order are given in the notice.

In the letter communicating the will to exercise the right of withdrawal, the Customer must give details of a bank or postal account for crediting the amount paid.

With the will to exercise the right of withdrawal expressed in the manner described above, the purchased product needs to be intact and returned to the address indicated above in the original packaging, complete in all its parts or in any case – where this is not possible – in appropriate packaging to preserve the integrity of the product and its merchantability.

The products must be returned by the Customer within 14 (calendar) days of the date of communication of withdrawal. This deadline is met if the Customer returns the product(s) before the expiry of the 14-day period.

Poligrafico will reimburse the amount already paid by the Customer within 14 (calendar) days of receiving the notice of withdrawal, and reserves the right to withhold the amounts to be refunded until it has received the products, or the Customer has given proof they have been sent, depending on which of the two occurs first.

The only expenses due by the Customer for exercising the right of withdrawal are shipping costs incurred for the return of the products to Istituto Poligrafico e Zecca dello Stato.

In accordance with the provisions of art. 56(2) of Leg. Dec. no. 206/2005, if the Customer has opted for another type of delivery more expensive than the standard type offered by Poligrafico in the purchase phase, the additional cost of shipping will not be refunded, but will be at the Customer's expense.

The Customer, through the courier of his/her choice, shall ship the product carefully packaged and complete with all accessories and original contents. The Customer must also insure the shipment against theft and transport damage and meet related costs. If the returned product has not been insured for the value indicated on the invoice, in the event of damage or loss occurring during transport Poligrafico reserves the right to charge any damage suffered, withholding the amount from the sums to be reimbursed.

For products returned from overseas, Poligrafico declines all liability, in relations with the sending Customer or third parties, for any losses or expenses — including fines and penalties — due to breaches of export-related laws, rules or regulations or to activities performed by the appointed courier with a view to complying with such laws, rules or regulations.

13. Contact info

Any communication that cannot be handled through the Site www.shop.ipzs.it must be sent to Poligrafico using one of the following methods:

by ordinary mail to: Istituto Poligrafico e Zecca dello Stato S.p.A.; - Gestione Clienti - Customer Operations - Via Salaria 691 - 00138 Rome - Italy;
by phone, calling the Poligrafico Customer Service toll-free number 800.864035;
by e-mail to: info.shop@ipzs.it;
by PEC (certified email) to: protocollo@pec.ipzs.it

14. Applicable law and reference legislation

The sales contract between the Customer and Poligrafico is deemed to be entered into in Italy, and governed by Italian law. For Consumer Customers said law is applicable only if the protection granted is not subtracted from the binding provisions of the law of the State of the consumer's habitual residence.

Any disputes arising from the content of this distance selling contract will be heard and settled by the competent court – pursuant to art. 66-bis of Leg. Dec. no. 206/2005 - of the Consumer's place of residence or domicile, if located in the territory of the Italian State.

If the consumer resides or is domiciled in another country of the European Union, the principles set out in (EC) Regulations 1215/2012 (Bruxelles I bis) and 593/2008 (Rome I) shall apply.

If the Customer has a status other than that of Consumer, the Court of Rome shall have sole jurisdiction for any dispute that may arise regarding the sale.

In the event of a dispute, the Customer has the right to refer the matter to an out-of-court dispute settlement body (ODR), which also operates on an online basis, pursuant to art. 19 of Leg. Dec. no. 70/2003 (related information can be found at the link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=IT).

For all matters not mentioned herein, we ask you to refer expressly to the Consumer Code (Leg. Dec. no. 206/2005 as amended) and to special legislation on e-commerce and applicable national and international provisions.

The application of the Vienna Convention of 11 April 1980 on the international sale of goods is expressly excluded.

15. Code of Ethics and Corruption Prevention

The Customer expressly declares he/she is aware of the provisions of Italian Leg. Dec. no. 231 of 8 June 2001 and of the principles, rules and standards set forth in the Organization, Management and Control Model (hereinafter, the “Model”), the Code of Ethics (hereinafter, the “Code”), Law 190 of 6 November 2012 and the Three-Year Corruption Prevention Plan (hereinafter P.T.P.C.) of Istituto Poligrafico e Zecca dello Stato S.p.A., a copy of which is available online on the Poligrafico's website at www.ipzs.it/ext/corruzione.html.

In view of the above, the Customer, making this pledge also on behalf of his/her employees and/or associates, pursuant to art. 1381 of the Civil Code, hereby undertakes to:

observe the principles and values contained in the Code and maintain conduct in line with the Model and the P.T.P.C., in all cases such as not to expose Poligrafico to the risk of sanctions as laid down in the aforementioned Leg. Dec. no. 231/2001 and Law 190/2012;
not to behave and/or act or fail to act such as to cause Poligrafico’s employees and/or collaborators to breach the principles of the Code or behave in a way that goes against the Model and the P.T.P.C.
The Customer's failure to comply with these commitments would result in a serious contractual breach, and Poligrafico would have legitimate grounds to terminate the Contract with immediate effect, pursuant to art. 1456 of the Italian Civil Code, without prejudice to the latter’s right to claim compensation for further damages.