Frequently Asked Questions (FAQ)

The coins from the Collection are divided into three groups and will be available for online pre-sale on the IPZS Shop website during three different time windows:

Adding an item to your virtual cart does not reserve it. The system checks availability again during payment processing. Due to high concurrent customer activity, the authorized quantity may become exhausted before completing your purchase.

To manage high demand and ensure a fair shopping experience, we have divided the process into two waiting phases:

• The first queue may be activated when you first access the IPZS shop;
• The second queue may be activated before completing your purchase, if there are many simultaneous requests to the payment system — this ensures that transactions are handled smoothly and in an orderly manner.

This two-stage queue ensures that everyone has the same opportunity to purchase products fairly.

Please note that you will be automatically logged out at the end of each purchase: if you wish to make additional purchases, you will need to log in again and, during high-traffic periods, go through the queue process from the beginning. This measure is also designed to give everyone equal access.

Please remember: your order is only confirmed once payment has been completed.

To check if there is a limit to the quantity of a coin that can be purchased, go to the coin's product page and enter the desired quantity in the appropriate field, next to the Add to Cart button.

If a coin sells out during the presale (click-day) or in the following days, an additional contingent of coins will be made available on the website for sale on the issue date, shown on the coin's page. Additionally, the coins might become available again in exceptional cases. It is therefore recommended to check the website periodically or subscribe to the newsletter to receive any updates about this.

You can subscribe to the newsletter when creating your account by providing your consent.
If you don't have an account, you can create one from the Account Creation page.
If you already have an account but aren't subscribed to the newsletter, log into your personal area, select Consents from the left menu, then click the Edit button and activate the newsletter consent.

Your account name corresponds to the email address you used during registration.

You can modify your email address by accessing your profile in the "Account Information" section. For security reasons, this change must be made personally.

To protect your data, after three failed login attempts your account will be temporarily blocked for 20 minutes. Please wait for this period before attempting to log in again or request a password reset.

For business registration, enter your VAT number (without "IT") in the tax code field, and the complete VAT number (with "IT") in the VAT field.

1. Click on "Forgot Password?"
2. Enter your registration email
3. Complete the Captcha
4. Click on "Reset my password"

You will receive an email with a link to create a new password.

Note: If the link is not visible (e.g., with @alice.it), forward the email to yourself to make it work.

You will receive a dedicated email as soon as your order is handed over to the courier for shipping.

• • For deliveries in Italy: 2-6 business days
• • For deliveries in Europe: 6-12 business days
• • For other Countries: up to 30 business days

No, to ensure the security of your collector coins, we only make deliveries to a physical person at the specified address.

For orders in Italy up to €3,000, you will receive the tracking number via email. For orders of higher value or international shipments, for security reasons, we do not provide tracking.

You can consult all shipping rates in the dedicated "SHIPPING COSTS" page on our website.

You have 60 days from when you receive the availability notification. If you anticipate not being able to collect within this timeframe, you can request an extension by writing to info.shop@ipzs.it.

All displayed prices include all applicable taxes.

You can make payments using the methods listed on the PAYMENT METHODS page.

Shipping will occur within 90 days from the official issue date of the coin. For each coin, the "Availability Date" is indicated in the product page.

To ensure the best care of your order, we will make a single shipment when all coins are available. Shipping will occur within 90 days from the issue of the last pre-ordered coin in your order.

Your order can be in one of the following states:

• • Confirmed: Order successfully registered
• • Processing: Waiting to be processed
• • Preparation: Being prepared for shipping
• • Shipped: Handed over to courier
• • In storage at courier: Delivery attempt failed. The order is waiting to be picked up by the customer at the Courier
• • Delivered: Successfully delivered
• • Available at pickup point: Ready for collection at Spazio Verdi
• • Collected at pickup point: Collected by customer or delegate
• • Reminder sent: Order ready at pickup point with 60-day collection period nearing expiration
• • Returned to IPZS: Returned to Poligrafico due to failed delivery
• • Cancelled by Customer: Order cancelled by customer
• • Cancelled by Bank: Order cancelled by bank due to payment issues
• • Cancelled by Management: Order cancelled due to product unavailability
• • Refunded: Amount returned to customer
• • Awaiting refund details: Uncollected order requiring IBAN for refund (payment made via MyBank or PayPal payment made more than 180 days ago)

Yes, you can request a delivery address change, as long as the order has not yet been shipped.

Send your request to info.shop@ipzs.it including:

• your order number;
• the new delivery address;
• your order confirmation email as an attachment.

The request must be sent from the email address used to place the order.

Please note that:

• the recipient at the new address must match the one indicated in the original order;
• it is not possible to switch from delivery to a specific address to collection at a pickup point.

The courtesy and queue pages are shown to manage the high number of simultaneous accesses during peak periods.

Purchase limits, when applicable, are indicated in each coin's product page.

Coins might become available again in case of missed payments or returns. We recommend checking the website periodically or subscribing to the newsletter to receive updates.