Password FAQ
I don't understand what features are needed to set a valid password for my account.
These are the features:
- minimum characters: 10
- types of characters: 4
These are the 4 types of characters:
- capital letters (ABC)
- lowercase letters (abc)
- numbers (1234)
- special characters (!?@ -)
Example of a valid password: Example01?
I forgot my password. How can I recover the password?
Perform the following actions:
1. Click on the link "Forgot your password?"
2. Enter the e-mail address used for registration;
3. Complete the Captcha security field;
4. Click on the "Reset my password" button.
You will receive an e-mail at the address indicated, containing a link with which you will be directed to the new password page.
We also point out that some providers such as @alice.it do not detect the link contained in the account confirmation and/or password reset e-mail.
To activate the link, simply forward the e-mail to yourself. This way the link will be visible and work.
I tried to recover the password, but the system tells me that my account is blocked due to too many recovery attempts. What does it mean?
For security reasons, after 3 failed password recovery attempts, the systemb blocks any new attempt for 20 minutes.
I tried to recover the password, but I didn't receive the email. How soon can I try again?
For security reasons you will have to wait 20 minutes before asking for password recovery again.
I received the password recovery e-mail, but I read it the next day. Why does it not work?
The linkto recover the password has a duration of 24 hours. You will have to make a new password recovery request.